We ship worldwide. All orders are shipped out Monday - Friday. Orders placed Friday - Sunday will be shipped out the following Monday/Tuesday.
Please allow 1-2 business days for orders to be processed before it ships. During sales and holidays allow 2-5 business days for processing before shipment.
Tracking information is automatically sent to the email address you provide at checkout. If you do not receive tracking information within 1-2 business days after the above processing time, please check your spam folder.
Please note that, when an order has been placed, our shipping department will start taking care of your order as soon as possible and therefore it is not possible to cancel it.
If for any reason you aren't able to find your tracking information anywhere, please contact us by email at firstname.lastname@example.org.
U.S Shipping :
Customers within the U.S. may choose from a range of shipping options with UPS.
All shipments to P.O. boxes will be shipped via USPS.
Although orders are usually shipped on the same day if placed before 12pm US eastern time, it may take up to 3 business days for an order to be shipped during a busy season.
Shipments within the US are estimated to take 2-12 business days in transit once shipped depending on your state location and the shipping method you choose during checkout. See checkout for full list of precisely calculated shipping rates.
Complications with delivery are rare, but please contact the shipping carrier to handle these issues.
If you are unable to contact the carrier or if the carrier isn’t willing to assist, please contact us at email@example.com.
PRSTGE is not responsible / liable for delays caused by the post office, UPS or any other carriers, or lost packages due to address errors. Please make sure the shipping address entered at the time of your order is correct to avoid any delay.
UPS DOMESTIC RATES
Free Shipping on All Orders Over 200 USD*
UPS GROUND - $8.99 - $9.99
All orders require 1 to 2 business days processing time and require 3 to 5 business days for delivery depending on your state location.
*Orders over 200 USD paid with a store credit will still require shipping to be paid during checkout.
UPS 3 DAY SELECT - $12.85 - $18.99 :
All orders require 1 to 2 business days processing time and require up to 3 business days** for delivery depending on your state location.
UPS 2ND DAY AIR - $22.00 - $28.00 :
All orders require 1 business day processing time and require 2 business days for delivery.
If your order is placed before 12pm eastern time, it will be delivered within 2 business days.**
UPS NEXT DAY AIR - $45.00 - $51.00 :
All orders require 1 business day processing time and require 1 business day for delivery.
If your order is placed before 12pm eastern time, it will be delivered on the next business day.**
** Business days do not include weekends and holidays.
Upon couriers picking up orders, PRSTGE cannot guarantee that UPS will not delay the delivery, delivery time is estimated.
INTERNATIONAL ORDERS :
PRSTGE ships international orders using DHL AND UPS.
All international orders require 1 to 2 business days processing time and require 1 to 3 business days for delivery depending on your country location.
*Some countries may be subject to Duties or Taxes. Duties and Taxes are subject to being collected at the time of delivery by the carrier.
We allow pre-orders on selected products that are produced in limited quantity and get sold out pretty fast to give a chance to our customers to reserve their pair before they are available to ship.
Please note that pre-orders have their own approximative shipping date indicated on the product page and will not respect the same delivery timing indicated above.
For example, if your pre-order item is supposed to start shipping in 2 weeks, and you decide to select UPS 2ND DAY AIR as your shipping method, your product will take 2 business days to be delivered to you when the product start shipping, which means 2 weeks + 2 business days.
PRSTGE is ONLY offering refunds in a form of a non expiring store credit.
- Items must be brand new, unworn, unwashed and must not contain any evidence of wear, stains or odors and have original tags attached with original PRSTGE packaging and polybag. Items that do not comply with these conditions will not be accepted in return and will be returned at the customer’s expense.
- You can return your item(s) up to 20 days after receiving your original order.
- You will be responsible for covering the shipping costs to return your item(s).
- It is optional, but we highly suggest to add insurance for the value of your products when returning a package.
- Incomplete products, damaged, worn or soiled will not be accepted.
- Please allow 3-7 business days for us to process your return once it is received by our Distribution Center.
- PRSTGE is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
- Shipping fees are non-refundable.
- All returns will be refunded in the form of non-expiring store credit ONLY. Please allow 3-7 business days once we receive your product(s) in exchangeable condition at our warehouse to receive your store credit.
- Please note that exchanged item(s) or item(s) purchased with a store credit code will require the shipping fees to be paid prior to shipping.
- Item(s) purchased with a store credit are generally non-returnable.
- Exchanges are accepted but are subject to product(s) availability. If your desired item isn't available at the time your return arrives are our return center and has been inspected and approved, a store credit code will automatically be issued instead.
- If you'd like to make an exchange, please include a note in your package when returning it containing the name of the style you'd like in exchange and the size.
Please submit a return request at our Returns Center.
To start a return, please visit prstge.returnscenter.com
If you are located outside of the United States and would like to return an order, please contact us by email at firstname.lastname@example.org before submitting a return request.