- Items must be unwashed and must not contain any evidence of wear, stains or odors and have original tags attached with original packaging. Items that do not comply with these conditions will not be accepted in return.
- Our products are delivered with a custom 'PRSTGE' poly bag (plastic bag). items must be returned in the same bag in the same condition it was delivered to be eligible.
- Orders can be returned up to 30 days after initial delivery.
- Customer is responsible for covering the shipping costs for the return.
- It is optional, but we highly suggest to add insurance for the value of the products returned in case the package is lost or damaged during transit.
- Incomplete, damaged, worn or soiled products will not be accepted in return and customer will be responsible for the cost to receive the package in return.
- Please allow 3-7 business days for us to process your return once it is received by our Distribution Center.
- PRSTGE is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
- All returns without exception will be refunded in the form of non-expiring store credit ONLY.
- After reception of your returned package by our return center, please allow 3-5 business days for our team to inspects and approves your product(s) in exchangeable condition at our warehouse to receive your store credit.
- Any returned product that doesn't complies with this return policy will not be accepted in return and customer will be responsible for the cost to receive the package back to the original delivery address.
- Shipping fees are non-refundable and therefore not included in the store credit.
- Please note that exchanged item(s) or item(s) purchased with a store credit code will require the shipping fees to be paid prior to shipping.
Please submit a return request at our Returns Center.
To start a return, please visit prstge.returnscenter.com
If you are located outside of the United States and would like to return an order, please contact us by email at email@example.com before submitting a return request.