We ship worldwide. All orders are shipped out Monday - Friday. Orders placed Friday - Sunday will be shipped out the following Monday/Tuesday.
Please allow 1-2 business days for orders to be processed before it ships. During sales and holidays allow 2-5 business days for processing before shipment.
Tracking information is automatically sent to the email address you provide at checkout. If you do not receive tracking information within 1-2 business days after the above processing time, please check your spam folder.
Please note that, when an order has been placed, our shipping department will start taking care of your order as soon as possible and therefore it is not possible to cancel it.
If for any reason you aren't able to find your tracking information anywhere, please contact us by email at firstname.lastname@example.org.
U.S Shipping :
Customers within the U.S. may choose from a range of shipping options with UPS.
All shipments to P.O. boxes will be shipped via USPS.
Although orders are usually shipped on the same day if placed before 12pm US eastern time, it may take up to 3 business days for an order to be shipped during a busy season.
Shipments within the US are estimated to take 2-5 business days in transit once shipped. See checkout for full list of precisely calculated shipping rates.
Complications with delivery are rare, but please contact the shipping carrier to handle these issues. Once the shipment has left our facilities, we are unable to offer assistance.
PRSTGE is not responsible / liable for delays caused by the post office, UPS or any other carriers, or lost packages due to address errors. Please make sure the shipping address entered at the time of your order is correct to avoid any delay.
UPS DOMESTIC RATES
UPS GROUND - $5.99 :
Free Shipping on All Orders Over 100 USD*
All orders require 1 to 2 business days processing time and require 2 to 5 business days for delivery depending on your state location.
*Orders over 100 USD paid with a store credit will still require shipping to be paid during checkout.
UPS 3 DAY SELECT - $12.85 :
All orders require 1 to 2 business days processing time and require 1 to 3 business days for delivery depending on your state location.
UPS 2ND DAY AIR - $22.00 :
All orders require 1 business day processing time and require 2 business days for delivery.
If your order is placed before 12pm eastern time, it will be delivered within 2 business days.
UPS NEXT DAY AIR - $45.00 :
All orders require 1 business day processing time and require 1 business day for delivery.
If your order is placed before 12pm eastern time, it will be delivered on the next business day.
INTERNATIONAL ORDERS :
PRSTGE ships international orders using DHL AND UPS.
All international orders require 1 to 2 business days processing time and require 1 to 3 business days for delivery depending on your country location.
*Some countries may be subject to Duties or Taxes. Duties and Taxes are subject to being collected at the time of delivery by the carrier.
We allow pre-orders on selected products that are produced in limited quantity and get sold out pretty fast to give a chance to our customers to reserve their pair before they are available to ship.
Please note that pre-orders have their own approximative shipping date indicated on the product page and will not respect the same delivery timing indicated above.
For example, if your pre-order item is supposed to start shipping in 2 weeks, and you decide to select UPS 2ND DAY AIR as your shipping method, your product will take 2 business days to be delivered to you when the product start shipping, which means 2 weeks + 2 business days.
- Items must be unwashed and must not contain any evidence of wear, stains or odors and have original tags attached with original packaging. Items that do not comply with these conditions will not be accepted in return.
- Our products are delivered with a custom 'PRSTGE' poly bag (plastic bag). items must be returned in the same bag in the same condition it was delivered to be eligible.
- Orders can be returned up to 30 days after initial delivery.
- Customer is responsible for covering the shipping costs for the return.
- It is optional, but we highly suggest to add insurance for the value of the products returned in case the package is lost or damaged during transit.
- Incomplete, damaged, worn or soiled products will not be accepted in return and customer will be responsible for the cost to receive the package in return.
- Please allow 3-7 business days for us to process your return once it is received by our Distribution Center.
- PRSTGE is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
- All returns without exception will be refunded in the form of non-expiring store credit ONLY.
- After reception of your returned package by our return center, please allow 3-5 business days for our team to inspects and approves your product(s) in exchangeable condition at our warehouse to receive your store credit.
- Any returned product that doesn't complies with this return policy will not be accepted in return and customer will be responsible for the cost to receive the package back to the original delivery address.
- Shipping fees are non-refundable and therefore not included in the store credit.
- Please note that exchanged item(s) or item(s) purchased with a store credit code will require the shipping fees to be paid prior to shipping.
Please submit a return request at our Returns Center.
To start a return, please visit prstge.returnscenter.com
If you are located outside of the United States and would like to return an order, please contact us by email at email@example.com before submitting a return request.